Frequently Asked Questions

Do I absolutely need to register to use the Bon Aptea platform?

You can browse the platform without being registered, but you must create a profile if you want to book a meal at someone's home or become a restaurateur. Registration is free and will always remain free.

Can everyone choose their own meal during a gathering?

No, to make the restaurateur’s work easier and to differentiate from the offerings of professional restaurants, a single shared meal will be chosen per order. However, this meal may consist of several parts: starter, main course, dessert, and drinks.

Can I bring my pet to the gathering?

Each restaurateur decides whether or not they accept pets, and their preferences are detailed in their profile, visible before placing an order.

How can I know if I’ll be able to communicate easily with the restaurateur and their family?

Through their profile, the restaurateur indicates the languages they speak, and this information is also visible before placing an order.

How can I become a restaurateur?

After registering on the Bon Aptea platform, you must complete your restaurateur profile by clicking on the "become a restaurateur" tab at any time.

Do I need a personal bank account to use the Bon Aptea platform as a restaurateur?

No, you can use the bank account of a trusted person or a local association you know, with their consent, to receive your funds. Bon Aptea transfers will include the reservation details (name, date) to easily identify who the payments are owed to.

Do I necessarily need a credit card to pay for my reservations?

Yes, a credit card is required to complete a reservation, but it doesn’t have to be yours. You can use the credit card of someone you know who allows it.

Can I modify the information on my profile after saving it?

Yes, of course, all the information in your profile can be modified whenever you wish.

As a restaurateur, when will I receive my payment after hosting my guests?

The payment is transferred two business days after the date of the gathering, including your name and the date.

Can I choose the prices I want for the dishes I offer?

Of course, and you can modify these prices at any time.

Can I contact my host directly?

Yes, after completing your order, the Bon Aptea platform allows you to contact your host directly through your Bon Aptea messaging system.

Do I need to give money to the restaurateur at the time of the gathering?

No, absolutely not. To maintain the friendly atmosphere of the moment, no cash transactions are required. You have already paid for your order through the Bon Aptea platform, and we take care of transferring the amount to the restaurateur once they have hosted you.

Can I cancel a reservation?

Of course, but the earlier, the better. To avoid penalizing the restaurateur, we have established that a cancellation is fully refunded up to 36 hours before the scheduled appointment date, minus the 15% service fees, which remain acquired by Bon Aptea. Between 36 hours and more than 24 hours before the appointment, you will be refunded half of the total amount paid, minus the 15% service fees, which remain acquired by Bon Aptea. However, within 24 hours before the gathering, no refund will be issued, as the restaurateur has likely already purchased ingredients for cooking, which may go to waste.

If my guest cancels at the last minute, will I be compensated for the purchases made and the time spent?

Absolutely! Out of respect for the work you have put in and the expenses incurred, we have established that a cancellation occurring 24 hours or less before the scheduled appointment entitles you to full compensation. If the cancellation occurs less than 36 hours but more than 24 hours before the appointment, you will be compensated at 50%. However, if the guest cancels more than 36 hours before the appointment time, there will be no compensation, as you should not yet have purchased ingredients to prepare the meal, and you still have the opportunity to book another gathering during the same period.

What happens if the restaurateur cancels at the last minute?

Don’t worry, you will be refunded the full amount you paid. However, we sincerely regret that you will need to find another place to dine and that you may be left hungry in the meantime. We suggest leaving a comment about the restaurateur on the platform.

If my guest doesn’t show up after I’ve prepared everything and they haven’t canceled, what should I do?

We deeply regret this situation; it’s truly unfortunate, and we wish it would NEVER happen! Please know that you will be paid the full amount owed to you, as if your guest had enjoyed your meal. We suggest leaving a comment about the guest on the platform and trying to find other guests to avoid wasting your meal (family, neighbors, friends, etc.).